PopOut Products | Case study Ritz-Carlton Hotel

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Home \| Clients & Case Studies \| Ritz-Carlton Hotels
Case study: Ritz-Carlton	Use magnifier to see a larger image:

The Brief
To create a useful printed training tool that would also work in conjunction with a PowerPoint presentation to assist Ritz-Carlton staff in improving customer service across 60 major US hotel sites. It needed to work for them on the day but also be used as a takeaway piece for staff to refer to as and when required.

The Solution
The exclusive double PopOut format we created using our PopOut patent was designed as a handy pocket-sized tool to effectively communicate the core values and training diagrams in a way that would quickly and easily engage all hotel staff.

The Result
Staff left the training day with a supportive and durable PopOut training manual ideal for on-the-job referral. Ritz-Carlton was so delighted with the effectiveness of the PopOut that they presented the sales team with a specially commissioned plaque as a thank you for their hard work.

Further case studies

Case study: Ritz-Carlton